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Frequently Asked Questions

what's my size?

Click on the image to enlarge:
size chart

How do I order?

To order, go to the Shop page of this website, add the pair(s) of your choosing to your cart, then click Check Out.

Fill out your name, email, mailing address, and in the NOTES section please answer the following:
1. size: any number from 29-48
2. sole: suede or hard leather
3. witdh: wide, normal, narrow
4. heel height for heels: 6, 7, 8, or 9cm
5. any other questions or changes

Using paypal, you can check out with a credit card or with your paypal account. If you would rather send a check, please email: annaleonbsas@gmail.com to work out the details.

Returns and exchanges

We do accept returns or exchanges for refunds or store credit, under the following circumstances.
-Shoes must be unused, unwashed, and undamaged.
-Custom orders are not returnable or exchangeable.
-Sale shoes specifically marked *non-refundable are.. non-returnable
-Gift cirtificates are not returnable

If you’d like to return or exchange your shoes, just send an email to:
annaleonbsas@gmail.com
You will recieve mailing instructions to your email.
*Shipping is non-refundable.

Sale shoes?

Sometimes there are shoes on sale! These shoes are *final sale because of their low price, and are non-returnable.

Shipping

SHIPPING IS FREE!!!
Make sure to enter your correct shipping address when checking out!!
You may need to pay for shipping only if making a return or exchange.

when will i recieve my shoes?

From the moment you send your payment and the details needed to make your shoes, they will take 4-5 weeks to arrive. And sooner, if you’re lucky! If the shoes you purchased are already in stock, they will arrive within 7-10 days if you are within the continental United States.

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