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hotel service thesis

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Guest satisfaction and guest loyalty study for hotel Industry Danijel Carev Carev, Danijel, "Guest satisfaction and guest loyalty study for hotel Industry" (). Thesis. Rochester Institute of Technology. Accessed from. Rochester Institute of Technology Hotel service system design elements are positively related to guest loyalty.

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Customer Satisfaction in Hotel Services Case-Lake Kivu Serena Hotel Joleen Bizi Mubiri. Bachelor’s thesis May, School of Service and Business Management. ii ABSTRACT This study attempts to identify the quality attributes of the hotel services. To measure service quality and customer satisfaction in the hotel industry, there are some models.